Privacy Policy

Salty Soul Sanctuary ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, register for classes, workshops, events, memberships, private sessions, or otherwise interact with our services.

By accessing our website, mobile application, or services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name, Email address, Phone number, Mailing address, Emergency contact information, Date of birth, Billing and payment information, Membership and account information, Class, workshop, event, and private session registrations, Communications you send to us

Website and App Usage Information

When you visit our website or use our mobile application, we may automatically collect certain information, including:

IP address, Browser type and version, Device type, Operating system, Pages viewed, Referring website information, Date and time of access, App usage activity, Cookies and similar tracking technologies

Health and Wellness Information

You may voluntarily provide information regarding injuries, medical conditions, physical limitations, pregnancy status, or wellness goals. This information is used solely to help us provide safe and appropriate services.

HOW WE USE YOUR INFORMATION

We may use your information to:

Process class registrations, memberships, purchases, and reservations
Manage your account and membership
Process payments and transactions
Communicate with you regarding bookings, schedule changes, cancellations, and studio updates
Send newsletters, promotional offers, and marketing communications
Deliver mobile app notifications and reminders
Improve our website, app, services, and customer experience
Respond to inquiries and customer service requests
Maintain studio safety and operational requirements
Comply with applicable laws and legal obligations

PAYMENT PROCESSING

Payments made through our website, app, or booking platforms are processed through third-party payment processors. Salty Soul Sanctuary does not store complete credit card information on our servers.

COOKIES AND ANALYTICS

Our website may use cookies, web beacons, pixels, and similar technologies to enhance your experience and help us understand how visitors use our website.

We may use services such as Google Analytics or similar analytics providers to collect information regarding website traffic, visitor behavior, and site performance.

You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly.

MARKETING COMMUNICATIONS

If you provide your email address or phone number, we may send promotional emails, newsletters, special offers, event announcements, and studio updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

SHARING OF INFORMATION

We do not sell your personal information.

We may share your information with trusted third-party service providers that assist us in operating our business, including:

Booking and scheduling platforms
Payment processors
Email marketing providers
Website hosting providers
Mobile application providers
Analytics and technology service providers

These providers are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose information if required by law, court order, legal process, or to protect our rights, safety, property, customers, or community.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we will securely delete or anonymize it where appropriate.

YOUR PRIVACY RIGHTS

Depending on your state of residence, including California, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Inquire about how your information is collected and used

To exercise any of these rights, please contact us using the information below.

CHILDREN'S PRIVACY

Our services are not directed toward children under the age of 13 without parental involvement. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

THIRD-PARTY LINKS

Our website, app, and communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

SMS AND MOBILE INFORMATION

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CONTACT US

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Salty Soul Sanctuary

526 Ocean Ave, Ste 307

Carmel-by-the-Sea, CA 93921

Email: helo@saltysoulsanctuary.com